Due to the personal-care and cosmetic nature of our products, ESCASSO does not accept returns or exchanges for products that have been opened, used or simply changed due to personal preference.

However, we understand that products can occasionally be damaged during transportation or an incorrect product may be delivered.

When Can I Request a Resolution?

You may contact us if:

* Your product arrives damaged or broken.
* Your product has leaked or spilled during transit.
* You receive an incorrect product.
* Your order is incomplete or a product is missing.
* There is another genuine issue with the product received.

How Do I Report a Problem?

Please email us at:

care@escasso.in

Include:

* Your order number
* Your name and contact details
* A description of the issue
* Clear photographs of the product
* Photographs of the outer packaging
* Video/unboxing evidence, where available

Our team will review the request and contact you regarding the next steps.

Refunds

If a refund is approved, it will be processed through the applicable payment method or as otherwise communicated by ESCASSO.

Refund processing times may depend on the payment gateway, bank or financial institution.

No Refund for Change of Mind

We do not provide refunds or exchanges simply because a customer has changed their mind, selected the wrong product, does not like the fragrance/texture, or does not achieve the expected personal result.

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ESCASSO — REFUND REQUEST

How to Request Assistance for an Order Issue

If you have received a damaged, leaked, broken, incorrect or incomplete product, please contact our customer-care team.

Email: care@escasso.in

Please provide:

Order Number:
Name:
Registered Mobile Number:
Issue:
Photographs of Product:
Photographs of Packaging:
Unboxing Video (if available):

Once we receive your request, our team will review the information and determine the appropriate resolution.

Depending on the situation, ESCASSO may offer a replacement, refund or another appropriate resolution.